Once verified, the customer can insert the SIM in any cellphone where they will receive a welcome message from Vodacom with their new cellphone number. Tobibots.com Go URL . Since the Regulation of Interception of Communications and Provision of Communication-Related Information Act (RICA) came into effect in 2011, Vodacom is said to have been working on ways to simplify the process, making it as quick and efficient as possible. Customer transcripts are maintained for quality, security and audit purposes for a period of 180 days.p> Customer transactions via TOBi are recorded as per Vodacom accounting and audit purposes and maintained for periods defined by those practices. Traditionally customers would have to visit a store and present some form of identification, proof of residence and the SIM card. To Curb Ghost Workers and Coffee Corruption, Africa Turns to Blockchain, Nigerian publisher, Ringier Africa Digital Among Winners of GNI Innovation Challenge. “We have simplified the process and further digitised the journey for our customers. Chat with us. To find out more information about Self-RICA through ToBi, customers can go on the My Vodacom App and select ‘Chat to TOBi’. Byron Kennedy. The more he interacts with customers, the more he learns and grows. Instead of browsing through all the options and completing multiple steps when you already know which phone or tablet you’re after, you’ll simply tell TOBi exactly what you want to buy, ask any questions as necessary and complete your purchase online just as you might in-store. The team of agents will help with any offers, discuss special calling plans, SMS or Internet Data information, or if you need help joining Vodafone or you’re planning to buy Vodafone broadband. TOBi is transforming the way our customers engage with the brand by solving between 10 000 to 20 000 customer queries a day via SMS, WhatsApp, the My Vodacom app and on the Vodacom website. only pay when you send sms & email campaigns. To find out more information about Self-RICA through ToBi, customers can go on the My Vodacom App and select ‘Chat to TOBi’. TOBi is super-efficient and striv According to Vodacom, TOBi is solving between 10 000 to 20 000 customer queries a day via SMS, WhatsApp, the My Vodacom App and on the Vodacom website. Vodafone Live Chat has one of the best customer services departments around for its valuable customers. To access TOBi on the My Vodacom App, select the “Chat to TOBi” option in the app. I'm TOBi Vodacom's virtual assistant. TOBi now solves between 10 000 to 20 000 customer queries a day via SMS, WhatsApp, the My Vodacom app and on the Vodacom website, to ensure minimal disruption to customer services and the good health of his human colleagues. Vodacom Corporate Park. Need help managing your Vodacom account? TOBi is a chatbot and Vodacom’s newest self-service team member. Chatz Connect cares about the health of all South Africans, our staff and our customers. The 'Click to chat' service is currently unavailable. Offering immediate, relevant support to resolve a variety of customer queries, and always learning new skills and information, TOBi enables Vodacom to deliver a great customer experience through the use of cutting-edge Artificial Intelligence (AI). Postal address. Queries via Vodacom’s website are currently routed to TOBi (the chatbot is not in the current version of the app, although it had previously been available). Corporate office. Hi! From this lockdown period onwards, customers are able to RICA their SIMs from the comfort of their homes,” says Jorge Mendes, Vodacom Chief Officer Consumer Business Unit. 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